Snyder Brothers Inc. | FAQ
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FAQ

WHAT DO I NEED TO DO TO CHANGE SERVICE TO SNYDER BROTHERS?


Contact our office by phone of email. A sales representative will provide you with a quote for your gas usage needs and guide you through the process of changing suppliers.

 

WILL THE NATURAL GAS I RECEIVE FROM SNYDER BROTHERS BE OF THE SAME QUALITY AS THE UTILITY?


Yes, our sources of gas supply are the same as the utilities. The natural gas also travels through the same pipeline system and is identical to the natural gas you are receiving now, assuring you of the same quality & reliability of service.

 

WHAT WILL CHANGE WITH MY UTILITY BILL IF I SWITCH SUPPLIERS?


All of your utility services (maintenance, service and support) will remain the same.The only difference for Commercial customers is that they will be billed for the commodity separately by Snyder Brothers.

Residential customers will get the same bill, it will just list Snyder Brothers as the supplier.

 

WHAT WILL I SAVE BY SWITCHING TO SNYDER BROTHERS AS MY NATURAL GAS SUPPLIER?


The savings will vary depending on each customer and their particular circumstances. A sales representative will be able to provide an analysis of your savings.  Contact us to speak to a sales representative.

 

WHO SHOULD I CONTACT IF I HAVE QUESTIONS ABOUT MY BILL?


You can either contact your sales representative or contact us here

 

HOW COULD I SPOT A NATURAL GAS LEAK?


The following are signs of natural gas leak and should be reported immediately.

Smell: Natural Gas does not have an odor so a non-toxic odorant, typically mercaptans, is added to give the sulfur/rotten egg smell to be easily detectable.

Sound: Listening for a leak that could be anywhere from a faint hissing sound to whistling or roaring depending on the leak’s size and pressure. These could be coming from underground or from a gas powered appliance.

Sight: Pay attention to dust or dirt flying into the air,  a continuous ripple or bubbling in water or the presence of dyiny or discolored vegetation in an an area that is otherwise green.

 

WHAT SHOULD I DO IF I DETECT A NATURAL GAS LEAK?


If there is an odor that is persistent and seems to be everywhere, it could mean that you have a gas leak inside of your home or with an outside line. Upon detecting this rotten smell, get everyone out of the building immediately, move a safe distance away and then call for help.

Do not use anything that could be a source of ignition, such as cell phones, flashlights, light switches, matches or vehicles, until you are a safe distance away.

Call 911 for emergency assistance and your Utility’s Emergency Contact # immediately.